Our customer care team is here to help with order updates, product questions, delivery support, and post-purchase guidance.
Contact channels
- Email: concierge@veylune.london
- Response window: Monday to Friday, 09:00 to 17:30 (Europe/London)
- Order support: please include your order number in the subject line
What to include in your message
- Your full name and order reference (if applicable)
- A short description of your question or request
- Relevant photos for quality, delivery, or returns queries
We aim to reply within one working day and always keep you updated until your request is fully resolved.