Frequently asked questions
How long does delivery take?
UK orders are usually delivered within 2 to 4 working days after dispatch. International delivery timelines vary by destination and customs processing.
How much is shipping?
UK Standard Delivery is GBP 4.95. International Standard Delivery is GBP 14.95.
Can I return an item?
Yes. You can request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging.
When will I receive my refund?
Once your return is inspected and approved, refunds are usually issued to the original payment method within 5 to 10 working days.
Is checkout secure?
Yes. Card and wallet transactions are processed through secure payment gateways with encryption and fraud-prevention controls.
How can I choose the right bag size?
Each product page includes dimensions and carrying guidance so you can compare styles quickly and confidently before purchasing.